Subprocessors

Category: Cloud Infrastructure Provider

Part of our platform is hosted on Microsoft Azure, which provides our underlying cloud infrastructure. This includes compute, storage, and networking services protected by Azure’s enterprise-grade security, compliance, and availability standards.

Category: Database

We use MongoDB to store unstructured and semi-structured data, such as enriched insights, company intelligence, and vector-based search data for knowledge retrieval. Access is tightly controlled and encrypted both in transit and at rest.

Category: Authentication

We use Auth0 (by Okta) to manage user authentication, including sign-up, login, and user session handling. Auth0 ensures secure access to PG:AI’s platform through robust identity verification and supports enterprise Single Sign-On (SSO) where required.

Category: Database & Backend

Xano serves as our primary backend platform, managing business logic, user data, and application workflows. It also acts as a secure relational database for storing structured application data, including user activity, account settings, and permissions.

Category: Large Language Model

PG:AI integrates with Anthropic’s Claude LLM for select natural language processing tasks, including summarization, insight generation, and enterprise-grade prompt responses. All API interactions are performed over secure encrypted channels, and no personally identifiable information (PII) is transmitted.

Category: Large Language Model

We use OpenAI’s models (such as GPT-4o) for tasks like research automation, document generation, and user query interpretation. Data sent to OpenAI is limited to necessary inputs and handled in compliance with OpenAI’s API data usage policies.

Category: CRM System

HubSpot is used to manage PG:AI’s sales pipeline, customer engagement, and support communications. It stores contact details, deal activity, and interaction history, with role-based access controls in place to restrict internal visibility.

Category: Payments Provider

PG:AI uses Stripe to securely manage customer billing, subscriptions, and payment methods. Stripe is a PCI-DSS Level 1 compliant provider, and PG:AI does not store any raw payment data on its own servers.

Category: Product Analytics

PostHog is used for behavioral analytics within the PG:AI platform. It helps us understand user engagement, feature usage, and performance bottlenecks. All event data is anonymized or pseudonymized where applicable, and no sensitive content is captured.

Category: Customer Support

We use Intercom to provide in-app messaging, support ticketing, and knowledge base functionality. Intercom may collect user identifiers (such as email) and interaction logs to facilitate support resolution. Data is encrypted and access is restricted to support staff.